FAQ
Frequently Asked Questions
How long does shipping take?
Most orders are delivered within 7–14 days after the order is placed.
Delivery times may vary depending on location, carrier delays, weather, holidays, or other factors beyond our control.
Where do you ship?
We currently ship within the United States.
Do you offer free shipping?
Yes. Nestelio offers free shipping on orders over $100.
For orders under $100, shipping fees may be calculated and displayed at checkout.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information if available. You can use the tracking number on our Track Order page or on the carrier’s website.
Can I return my order?
Yes. We support 30-day returns and refunds for eligible products. Items must be unused, clean, and in their original condition.
How do I start a return?
Please contact us first at order@Nestelio.com with your order number and reason for return. Our customer support team will provide return instructions and the return address after reviewing your request.
What should I do if I receive a damaged or wrong item?
Please contact us within 7 days of delivery at order@Nestelio.com. Include your order number and clear photos of the item and packaging so we can assist you.
Do your products come with a warranty?
Yes. Eligible products include a 1-year warranty against manufacturing defects.
The warranty does not cover pet chewing, scratching, misuse, accidents, normal wear and tear, or improper care.
Do you sell pet food, medicine, or supplements?
No. Nestelio does not sell pet food, pet medicine, or pet health supplements.
What payment methods do you accept?
We accept credit cards, PayPal, Apple Pay, and other payment methods displayed at checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at order@Nestelio.com.
Once an order has been processed or shipped, we may not be able to make changes.